Family-Friendly Regal Palms Resort Townhome!

Reviews

• as expected

  4/5

  upon arrival we found our unit to be appropriately cleaned and ready for our use. we felt that the value for this unit was good. the pool/waterpark complex was nice and well cared for. be prepared for traffic. davenport/haines city/kissimme are very busy and it seems to take 30 minutes to go anywhere beyond "around the corner". we definitely would consider coming back to this unit in the future.

• Pictures do not reflect reality

  2/5

  Mold and mildew on shower curtains. Shower heads do not appear to have ever been cleaned. Couch bead was full of dirt and debris with a stain on the mattress. Little bugs crawling everywhere. Only had 4 wash clothes for 8 people and when I contacted the prop manager I was greeted with rudeness instead of helpfulness. Do not recommend.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Chris, we're sorry to hear you were disappointed with your stay. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - The curtain in the bathroom has since been replaced.
  - The shower head has been cleaned; it was oxidized.
  - The couch was cleaned as well.
  - Our Guest Contact showed you where the towels and washcloths were. They were in the hallway linen closet and in each bathroom.
  - We were unaware of any insects in the home. We inspected it and did not find any evidence of insects
  Thanks again for sharing your feedback so we can continue to improve for our future guests.

• Nice resort

  4/5

  The house was clean. It's big. 9 of us stayed there comfortably. The pools were great and clean. There were several problems during our stay. For example AC didn't work. We had to sleep with open windows. When we arrived to the property, their was no soap in any of the bathrooms or kitchen. No liquid hand soap, no bar soap, no dish soap. We arrived, kids used bathroom and wanted to wash their hands, and there were no soap! I rented a lot of properties and this is the first time I saw something like this. We got just one garbage bag, one roll of toilet paper in each bathroom. For many days for 9 of us. Little things like this made it less comfortable. Last year we stayed at the same resort but at a different house and their was everything we needed. We never had to worry about those basic things. I think we still would recommend it to others, just make sure you bring your own tissue box, toilet paper, garbage bags, Landry detergent, dish soap, hand soap, can opener, etc. Everything!

  *This review was originally posted on Vrbo

• Nice resort

  4/5

  The resort is very nice. We loved the pool. It's all clean and pleasant. The property was also clean, planty of room for 9 of us that stayed there. However we had some issues. For example AC didn't work. We only had one hot day during our stay. It was our last day. So, we just slept with open windows. Also, they gave us just one garbage bag ( for 9 people staying for 4 nights) , one roll of toilet paper per bathroom. No dish soap or hand soap in any of the bathroom or the kitchen sink. When we first arrived to the property, everyone wanted to wash their hands. Some of the kids used bathroom and wanted to wash their hands. There was no soap in the entire house! I rented a lot of different places, and hand soap was a basic thing that every place had. Just like the toilet paper! A year ago we rented a different property at the same resort and that place had everything and extra things. We never had to worry about basic things like dish soap, hand soap, toilet paper, garbage bag, napkins etc during our vacation. I would stay here again if AC is fixet and I would know to pack everything, tissue box, napkins, laundry detergent, dish soap, can opener ( they had a complete broken can opener), etc. Over all it was fine.

• Regal Palms Resort

  2/5

  Not recommended. Unit was not properly cleaned and appliances like TVs, Washer, Dryer were not working properly.

  Manager's Response:

  Hi Ketul, thanks for letting us know about your stay. The owner wanted to address the following: We are sorry you had issues during your stay and we wish you had reached out to us so we could assist you promptly. The washer and dryer were recently replaced as we strive to provide a 5-star experience for our guests. We appreciate your feedback which helps to improve for better stays!