Cozy Grand Lake Retreat: Fireplace & Stream Access

Reviews

• 5/5

  We will definitely be back.

  *This review was originally posted on Vrbo

• Will definitely be back.

  5/5

  Great location. Love the kitchen renovations.

• Great location great price

  4/5

  The owner was really good about communication, the place was nicely stocked and it was clean. The upper bedrooms smelled like smoke but it cleared up and the rest of the house was fine. The photos don’t do justice to the river in the back and the condo is in a great location.

  *This review was originally posted on Vrbo

• Mediocre

  3/5

  So let’s start by saying, we asked for an early check in. That was approved. When we arrived they had a company staining the entire house with the doors and windows covered in plastic. I called owner and cleaner to only find out that they knew it was happening but we were not notified. When addressing tracking stain into the house we were told we have to remove our shoes and leave them outside to avoid a charge. After finally getting in, it was 90 degrees in the house.. spent hours trying to figure out how to turn AC on, only to find out no AC but listing description states AC. Owner tells me to open windows, read my opening statement, They’re staining and I have no screens in windows, only 3 windows actually opened and the fumes were strong and I traveled with an 18 month old child. The next issue was the bathrooms, the main shower off the main floor bathroom, it doesn’t drain. The next bathroom off kitchen, doesn’t drain and the light doesn’t work. We were asked to mess with the breaker box to see if it’s would fix it (it didn’t). I tried reaching out to Tina several times with no response after first contact and was even told by owner she would come over to try and resolve the issues. I waited around for hours to speak with her and never heard a word from her. The owner was great and offered a refund, that was appreciated but the entire stay was just a black cloud of issues to only be told that we can get someone in September to address issues. This house was beautiful and wish we didn’t have these issues as the location was amazing.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Michael, we always appreciate hearing from our guests, but the homeowner would like to take a moment to clarify a few things raised in your review:
  
  - The HOA board made the decision to stain the condo, so this decision was out of my hands. The staining was completed the next day.
  
  -There are only two plumbing companies available in Grand Lake and we apologize, but they were both booked until after your stay.
  
  -There were light bulbs available in the unit for the bathroom light that needed to be replaced.
  
  We understand the owner promptly responded and went to generous measures including offering relocation assistance to make things right. We regret if we did not come to an agreeable solution. The homeowner does all they can to make it the best possible stay, and we look forward to this property hosting many satisfied guests.

• Wonderful location

  5/5

  We really enjoyed our stay at this condo. It was the perfect location, 1 block to the downtown area. There was a lovely creek out back which had seating so you could sit and listen to the water and relax. The condo itself was perfect. Plenty of seating and space for the 5 of us. I would say the only negative was the trash disposal process. You had to drive your trash to the end of town to dispose of it and purchase $5 bags to put the trash into. Also the pillows were very flat and uncomfortable so bring your own. Otherwise, a fabulous place to stay and relax in the Grand Lake area!

  *This review was originally posted on Vrbo