Lakefront Fort Collins Townhome, Only 3 Mi to CSU!

Reviews

• Thanksgiving, birthday family time

  4/5

  It was great.

  *This review was originally posted on Vrbo

• Wolf Spider Infestation

  1/5

  The property itself was in a good location, cute and quiet neighborhood. It was a bit more dated that depicted in the pictures. It had a strong odor of mildew/mold and there were a lot of cobwebs in living areas and sofas/chairs.We got in late, dropped off our belongings, went out to grab dinner and groceries for our stay. Upon returning and settling in for the night, we discovered an infestation of wolf spiders in the lower living area. I immediately notified the owner/manager. She was quick to respond, offered to refund our money and agreed this was unacceptable. She stated she had never seen spiders there or heard this same complaint. However, as we looked through the house for bug spray we located multiple cans of Raid for spiders as well as spider traps. They clearly had issues someone was aware of. We tried to stick it out, until they came out of the sofa crawling across one of my boys. I informed her we were unable to stay and checked into a hotel. As we had just gone to the grocery store and couldn't bring the food to the hotel, we offered it to her property management team, housekeepers or asked if they could find a donation center. She did contact Orkin and made an appointment for the following morning and offered us to return, but we declined. As we live in an area that requires pest control, we know it gets worse before it gets better. She text me the following morning to inform me that Orkin had been there and sprayed, but saw no indication of spiders. That is not possible as we made sure to leave the eight dead ones where we killed them on the floor of the main living area. When I told her we would not return and would take her up on the refund, she told me she could not authorize that and I needed to contact the management company. I screen shot her text message and told her I was confused. She replied the next day stating there was miscommunication and she would refund us for the bug spray. I immediately contacted the management company. It has been more than a week and they have not responded. I delayed giving a review here, but am honestly baffled by this situation. I wouldn't have hesitated to refund the money, probably would have offered to pay for the groceries and moved on. I have been left with no choice but to leave this review and contact VRBO. I would highly suggest you don't rent here or through EVOLVE.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Teresa, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We're disappointed to hear you were unhappy with your stay at our home in Fort Collins.
  - We use a professional pest control company to treat our property regularly. We have never had this complaint before and responded immediately to your concerns. We requested an emergency follow-up inspection from Orkin. Orkin did an additional treatment at my request but reported no signs of an infestation found in the home. We notified you and let you know you could return to the home, but you declined.
  - We're truly sorry that you chose not to return to our property, we did everything we could to accommodate you and address your concerns. We strive to provide our guests with a clean, safe, lovely home and to make our guest's stay as enjoyable as we possibly can.
  We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

• Great stay on the lake!

  5/5

  Communication with the owner was great, location was near close friends so very ideal, lots to do in area, highly recommend the place and will be staying here again!

  *This review was originally posted on Vrbo

• Nice Unit and GREAT location!

  5/5

  Nice unit, well-stocked, in a GREAT location! Close to everything but feels like it's out-of-town.

  The owner had GREAT communication in the days ahead of our check-in AND while we were there! The unit is very nice and comfortable. We would rent again, if in the area and needing to do so. We loved having access to the lake for the views and kayaking.

  NOTE: If a guest has trouble with stairs this is not the unit for you.

• Serenity Place

  5/5

  Excellent home with character and amply stocked. Property manager was friendly and easy to reach. Great location and quiet neighborhood.

  *This review was originally posted on Vrbo