Lakefront Dillon Condo w/ Pool Access: Near Skiing

Reviews

• Great condo

  5/5

  My stay was amazing! I was surprised at how big the condo was! It was clean and well stocked and had the most beautiful views of the snow capped mountains and lake Dillon! I would definitely recommend to anyone!

  *This review was originally posted on Vrbo

• Amazing Stay

  5/5

  This lakeside apartment was amazing! The views of Dillon lake was breathtaking. We had plenty of room and the apartment was fully stocked and had everything we needed.

• Nice clean condo with an incredible view

  5/5

  No complaints here. The condo was nice and cozy. Access was easy, management was very quick to respond to questions. Will stay here again if I need a place in Dillon

• Spectacular View, Lackluster Management

  3/5

  Thank goodness for the view, which made up (somewhat) for the unacceptable issues we had during our four night stay. This property management company rates poorly and I will think twice before staying at another of their properties. We checked in Thurs afternoon and by that evening, it was apparent the toilet was not functioning properly in that it only flushed sporadically, the other times the water rose (without flushing) so it was virtually unusable. We reported this issue that same night by e-mail and they responded at noon the next day (Friday) that someone would check on it. When we returned from a hike Friday evening, we were greeted with a note from the maintenance individual that nothing was wrong with the toilet. The same issue was still quite apparent so the next day (Saturday), we reported it by text as soon as their business hours line opened at 9AM and sent a VIDEO of the issue we were experiencing (which we also e-mailed at their request). We heard absolutely nothing back all day so we texted again at 4:30 PM only to be told maintenance "was aware" but had been twice to check on the issue. We confirmed the issue was still occurring as of Saturday afternoon and asked when someone had come to check. Their response, "We've sent our maintenance guy twice to the unit to address this. Not sure exactly why this is happening only when you are in the unit, because both times it was reported as working without any issues."So they didn't follow up with us at all after the second report of issues and then when we followed up, basically accused us of making up the issue. After we pressed to have someone actually fix the issue because it was now our second full day in the unit without a working toilet (we were literally only using the restroom at restaurants and grocery stores), they sent someone else and finally received this message at 8:06 Saturday night: "We ended up having to call a specialist, but the toilet is all fixed!"We did not have a functioning toilet in this unit for the majority of our stay and it was like pulling teeth trying to get the issue fixed. Also did not receive an apology or anything after they suggested everything was fine and we were complaining for no reason. If the unit had been properly maintained or the management company more responsive (like offering to move us to another unit), it would have been a five star rental. But you're rolling the dice going with this management company.

  *This review was originally posted on Vrbo

  Manager's Response:

  We take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  
  Abbey, thank you for your recent stay at our condo in Dillon. We're sorry to hear that you didn't enjoy your stay.
  
  - We're sorry to hear about the issues that you faced during your stay. This is extremely concerning for me as an owner to hear of this news, from a review. We do pay a local management company to handle these issues, and to learn that this situation was not handled adequately enough, is something that will be addressed immediately.
  
  - We apologize on their behalf for the lack of action, and we assure you that this will be taken care of moving forward. We have been using this management company for the last 6 years and have not had any issues, so we're hopeful that this is a 1x oversight.
  
  - We will be monitoring it closely from our end to ensure all of our guests have a great stay and are able to enjoy the amazing location and views from our condo. We would welcome the opportunity to host you again to show you that this is certainly not how we operate, as noted in our email to you to addressing this situation.
  
  Again, I apologize that your trip fell short of your expectations, and assure you that the situation has been corrected.

• Great view

  5/5

  Well worth the money.

  *This review was originally posted on Vrbo