Crested Butte Townhome w/ Views - Steps to Lifts!

Reviews

• Great stay marred by reservation fiasco (not the fault of VRBO or Evolve)

  3/5

  An otherwise great trip was marred by a reservation fiasco. We were booked for a week in February. A member of our group gave birth much later than expected. That put the age of the baby younger than was optimum for a trip to the mountains. Checking condo availability, the unit was also available two weeks later. That was strong incentive to invest a great deal of time to rearrange many work schedules and one scheduled surgery. We made the switch and received confirmations from EVOLVE and VRBO. A day or two later we received an email from the condo owner saying the new dates were not available without offering explanation as to what might have happened. Expecting there was a problem with the Evolve system I thought they would go out of their way to get a replacement condo. They did a quick search and found nothing available within 30 miles. The Evolve agent said their system reflects changes immediately, to which I can affirm because the new dates showed as reserved as soon as we changed the reservation. The agent said it was probably a "timing" issue ... probably so, but it wasn't an issue with the EVOLVE or VRBO systems. Nobody stepped up and said a mistake was made. That is too bad, because we enjoyed our stay there enough that we probably would have made an annual reservation. Now probably not.To add to the frustration, we arrived at the appointed check in time (3p). The cleaning crew said that was a misprint, the check in time is 4p and wouldn't be available until then. Double checking the confirmation, the "misprint" was in an email ... not very hard to correct.The condo is fantastic ... very large, roomy and functional. We are a group of 11 people including an 8 week old baby. Everybody had room to be apart and come together.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Henry V, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - Thank you for taking the time to share your experience. We're glad to hear you enjoyed your stay and want to take a moment to apologize for any miscommunication and inconvenience you may have encountered.
  - I the homeowner had scheduled for myself and my family to spend the month of March at our property, unfortunately, there was a timing issue, and my block on the calendar overlapped with your reservation. We appreciate your understanding and cooperation in moving your reservation dates back to the original dates you had booked.
  Thanks again, and we hope that you keep us in mind for your future travels!

• Disgusting

  1/5

  It’s unfortunate that this condo is under such poor management by the owner. When we arrived the place was filthy. There were Cheerios littered on the floor, beds were questionable, bathrooms smelled of urine, there were crumbs all over the floor, the list is endless. The owner offered to send his cleaner after making snarky remarks such as “It’s clean, just not up to your standards.” The condo is very poorly kept. The paper towel roll provided was half empty and almost every hand soap dispenser was empty on arrival. The WiFi did not work despite the owner assuring us it did. I highly recommend finding another place to stay. Fortunately Evolve refunded us half the stay and the cleaning fee after providing photo proof of all the problems. The owner choose to be dishonest about the situation, luckily we had photo documentation.

• Looks just like the pictures!

  5/5

  Location was excellent and the view was amazing!

  *This review was originally posted on Vrbo

• Crested Butte Vacation Home

  4/5

  This is a very comfortable home in a great location. Perfect view of Mt. Crested Butte. We encountered a few appliance issues, but overall had a nice time. The owner is very responsive and accommodating.

  *This review was originally posted on Vrbo

• Great

  5/5

  Great

  *This review was originally posted on Vrbo