'Wintersong' Buena Vista Cabin w/Deck Close to DT!

Reviews

• Cute cabin for a getaway

  3/5

  The location was great and our booking agent was easy to get a hold of. Our only complaint was the bedroom mattress, which is in dire need of replacement. Otherwise, the cabin had everything we may have needed and we enjoyed watching the deer in the mornings.

  *This review was originally posted on Vrbo

  Manager's Response:

  Missy, thanks for staying with us.
  
  - We're sorry to hear that you didn't like the mattress in our home. We know that mattress taste can be subjective and can vary from person to person, so we are understanding of this. We will be replacing the mattress in the Spring season once the snow has melted!
  
  Thank you again for providing such valuable feedback, it is greatly appreciated as it allows us to tackle this issues before our next booking.

• 10th Anniversary Mini Getaway

  5/5

  Lovely stay at a just-right-for-us cabin.

  *This review was originally posted on Vrbo

• Attractive Cabin in Buena Vista

  3/5

  Overall, we enjoyed our stay. The cabin is well furnished in most respects with hardwood floors, comfortable living room furniture, gas fireplace and cable tv and a well stocked kitchen. Several mule deer lounged in the yard each morning and a great horned owl perched on a nearby telephone pole. There were a few issues and problems that detracted from our stay. We arrived to find that the cabin had not been cleaned by the host, all linens lay on the floor in a heap, of course the bed was unattended to. This was solved when the housekeeper came after contact with the host. However, no extra toilet paper was left, we ran out half way through our time there, so we had to buy our own. A call to the host (Charles) resulted in another apology but no offer to get us additional tp. The bed, which has been criticized in other reviews was as described by several as "bad to terrible" true as far as we are concerned. We were not told in the listing to bring our own toiletries, such as hand/shower soap, shampoo, etc., but we did anyway, good thing. The outdoor grill was a joke. It obviously had not been used for some time and if you should try to light it, it may not light or worse. I have seen better grills left out on curbsides for free. The listing was found first on VRBO, then we suddenly were on EVOLVE, and finally ended up on JOYOUS VACATIONS. This looked like "shell corporations" trying to shed their responsibilities. While we really enjoyed Buena Vista, Colorado, and the fact that the location of the cabin was ideal, I will not be attempting to book through VRBO again. FYI, we are life long residents of Colorado and have broad knowledge of the state and types of accommodations available.RA from Denver area

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Richard, we're glad you enjoyed your stay here overall but sorry to hear that this cabin did not exceed your expectations. After following up with the homeowner, we would like to share the following:
  - We apologize again that the cabin was not cleaned before arrival. Unfortunately, the housekeeper got into an accident and was not able to make it on time, but the owner did their best to have it cleaned quickly.
  - The owner let us know that they did offer a gift card as a way to repay you for the toilet paper you had to purchase, and they apologized for the inconvenience.
  - All three companies you mentioned serve different purposes; Vrbo is an online marketplace, while Evolve and Joyous Vacations manage different aspects of the vacation rental experience.
  We appreciate your feedback and will look into the concerns mentioned as we are always looking for ways to improve for our guests.

• Overall Fair

  3/5

  The place was pretty clean when we arrived, though we had to clean the kitchen more thoroughly. The bed however was HORRIBLE. It needs replaced badly. The fireplace never did work, which was disappointing as it's one of the reasons we chose to stay there. We asked about getting it working, and were told to get out the little tiny space heater. We were celebrating our wedding anniversary and wanted it for atmosphere, not heat.The pictures were very misleading as to the seclusion of the place. Pay close attention to the location on a map and you'll see it's very much in a residential location. Fortunately, Buena Vista is beautiful!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Dina, we want all of our guests to rest easy when they stay with us, and we are sorry that you experienced issues with the mattress and fireplace. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We recently replaced the mattress based on previous feedback, but mattress taste is subjective. We apologize that you were not completely comfortable and that this specific mattress did not match your preferences
  - We apologize the fireplace wasn't functioning properly, we've removed it as an amenity on our listing while it's broken
  We hope you enjoyed your trip overall. Thanks for letting us know about your stay!

• 1Br Cabin in Buena Vista

  4/5

  Excellent location, cabin very clean. As previous reviews mentioned- bed VERY uncomfortable, so I was glad i brought a queen air matress. You would think after several reviews act bed they would invest in a new one. The Cabin need more lamps, overhead lighting waste bright. Overall Cabin very very nice.

  *This review was originally posted on Vrbo