Peaceful & Upscale Ski Cabin: 11 Mi to Heavenly!

Reviews

• Great Location for MTBing

  3/5

  We were a bit worried when we pulled up the house, because the outside could use some TLC & another guest had noted that the house hadn't been cleaned properly. Once we managed to get the key out of the hide-a-key (it didn't work well), we were relieved to find a very clean & modern interior. Overall, the house was comfortable with new appliances, but it could be improved by fixing the smaller issues (eg: most of the doors/locks didn't work properly, windows were missing screens, the hide-a-key was damaged, closet doors didn't work, etc). The cabin is also in a great location if you like to mountain bike, which was the focus of our stay. Finally - we did have a bear try to get into the laundry room the last night (it clawed the screen), but ran away when we yelled at it from the second story and because of gaps under the garage door, a squirrel got in (we opened the smaller side door and it ran out).

• Worst Experience Ever

  1/5

  When we got to the cabin it was extremely dirty. As soon as we walked in the cabin had an odd smell, once we started taking a look around we were able to see why. The cabin was a complete mess and looked as if the last people that stayed there had just barely left. To begin the rooms were messy, the beds were undone and it was clear the sheets hadn’t been washed, clothes from the last visitors were still left behind in the closets and in other rooms around the house. The bathrooms were a complete mess as well, the smell was awful and the trash bins were full. The sink in the upstairs bathroom was left black, and I should add that the sink is supposed to be white, the drain in the downstairs shower did not properly work, the tub would fill up as we were showering and was just absolutely disgusting. The garage smelled as if someone had puked in there and there was trash everywhere. When we called the manager to ask for compensation for the giant mess we were left to face with ourselves they tried compensating with a dinner which we found to be an obnoxious offer. The manager also told us they’d give us a call back but never did, we tried calling them again but they never answered. This goes to show that the manager does not care in the slightest for their guests. Luckily a cleaning lady arrived and was able to clean the place for us to her best extent but after what we had just seen none of us felt comfortable touching anything in the cabin.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Salvador, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We have very high standards for our property, and we are sorry that cleanliness issues impacted your stay. We will address your concerns about the cleanliness with the cleaning company so this issue does not affect future guests and we will follow up with our maintenance crew to address the issue with the downstairs shower/bath draining.
  Thanks for letting us know about your stay!

• Review

  4/5

  The overall experience was good, we enjoyed the stay!

  *This review was originally posted on Vrbo

• Great little place

  4/5

  As advertised

  *This review was originally posted on Vrbo

• Kids first visit to Tahoe.

  3/5

  This was our first summer experience visiting S. Lake Tahoe as a family. Our arrival went relatively smooth. However, I was very disappointed that all concerns after the check in process went ignored by the main contact person. Due to Covid, I was prepared to do a thorough cleaning of the cabin as extra precaution. The obvious was neat and organized but I was shocked to see how dirty some of the highly touched areas were. Hand rails for the very steep stair way was filthy. Bed sheets were not clean either. When I checked the kids bunk bed, I found dirty sheets underneath the comforter. The bed was also not made properly & the sheets were placed upside down. It was as if maybe the previous occupants fixed it themselves & housekeeping just left it as is without changing out the sheets. I emailed pics to the manager, but of course, no reply... I also found strands of long hair in the sheets of the beds. We arrived in Tahoe with the weather in high 80s. It was pretty stuffy in the cabin. Unbelievably, there was no AC & only 1 fan to accommodate the entire cabin. All of the bedrooms were extremely warm & uncomfortable to sleep in. None of the windows have screens so it was impossible to get any air flow at night without being attacked by moths & mosquitoes from the outside. Another disappointment was to see the “kids room” downstairs by itself. All other rooms were upstairs. This is not an ideal setup if you have young kids. It's a safety & liability issue. Overall, because this was our first visit, we made the most of it. However, I would not make a return visit to this cabin nor would I refer anyone else.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Marianne, Thanks for sharing your feedback with us. The homeowners also went over your comments with their local property manager and wanted to address your concerns:
  - Like many houses in Tahoe, the cabin does not have A/C due to the short summer season
  - We do not advertise A/C in the listing, and there are fans in the upstairs bedrooms and the kitchen
  - Travelers can also see the layout of the bedrooms in the listing photos before they book
  - The property manager did speak with you when you reached out about the A/C
  The owners and their PM strive to provide a 5-star stay for each traveler that they host, and we're confident that upcoming guests can look forward to a great experience at the cabin!