Lovely Pine Mountain Club Retreat with Hot Tub!

Reviews

• Family Getaway

  5/5

  The cabin was exceptionally clean, very roomy. Having use of the hot tub was a plus, all of us enjoyed it. Being able to play tennis together was a fun activity! We will be back again!

  *This review was originally posted on Vrbo

• Quiet Cabin in a great spot!

  5/5

  The cabin was clean, roomy and quiet. It has a great patio overlooking the mountains and the small town of pine mountain. The club was fun for my teenage boys with a pool, tennis courts and game room.

  *This review was originally posted on Vrbo

• Owner canceled our reservation last minute

  1/5

  Our 5 night reservation was to start on a Sunday and the owner canceled our trip on Sat the day before. Leading up to our trip the owner informed us on the Tues before that there would be a road closure for one day during our stay and it would effect our ability to drive to the house. We told her we would be fine with that. All seamed well she offered us a couple bottles off wine for our inconvenience. Still we were ok with situation. During the week she asked again if we were fine with it and we were. Then on Saturday she sent message canceling our entire trip. We tried to call to work something out. Only her rep replied back to us saying the owner canceled because she thought we would give a bad review because of road closure. We clearly said that that wouldn’t reflect our review but that if she canceled our reservation a half day before we were to leave we would definitely leave a negative review. So here we are. The cabin may be great but we will never know. I would recommend having a plan b if making plans to stay there.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owners: "We are sincerely sorry for having to cancel your stay, and we would only do so under extreme extenuating circumstances beyond our control. We would like to clarify what happened.
  Five days before you were to begin their stay, we were notified that the only access roads to our property, including our cul de sac, would be re-sealed and we notified you and offered you an accommodation.
  We thought that the resealing meant a clear coat. Then we received a written notice from the HOA which advised it would be repaving and the road would be inaccessible by car and walking and we realized that the property would not be available during your intended stay and thus withdrew our offering.
  Unfortunately, you were delayed in responding to our communication and that is why the timeline was not ideal. All in all, every 5 years or so the HOA does road work and it is out of our control, and the HOA did not provide us with sufficient advance notice to black out the road work dates. We had a second guest who immediately replied and made other arrangements and experienced no inconvenience so we believe that these guests were not reasonable under the circumstances.
  We genuinely tried to do the best we could to deal with forces outside of our control - this review does not reflect that these were unusual and unanticipated circumstances. We did not cancel in order to avoid a review, but because you would not be able to access the property at all. Our property management service, Evolve, is able to find new accommodations by phone at a moment's notice in unlikely situations like this.
  We are very sorry for the inconvenience to you and wish you could meet us partway with an understanding that these circumstances were very rare and out of our control, and that we did everything possible to make sure you were taken care of."