Palm Desert Resort < 7 Mi to El Paseo Dining!

Reviews

• Not worth the money.

  2/5

  Location was great. However, the place needs a good deep cleaning.Needs updating. Mattresses are terrible. Couldn’t even sleep in the king bed the mattress is so bad.Vaniity sink in the half bath leaks all over the countertop when running more than a few seconds.There was left over laundry in the washer when need to use it.Would not recommend.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi James, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  "We're glad that you enjoyed the location, and value all feedback about your stay.
  - This is a home we recently purchased. Our decision to keep the original owner's setup was based on multiple 5-star reviews it had received.
  - It's important that our guests rest comfortably, so the mattress is an item that we'll look into further.
  - We were unaware that the sinks were leaking, and thank you for bringing this to our attention. Guests are encouraged to communicate any questions or concerns during their stay. Certain items are things that can be addressed immediately.
  - The laundry may have been left by the prior guest, and we apologize that was missed during cleaning.
  This Summer we plan to make some updates to the home, based on guest reviews from the Winter. We hope you'll revisit after our renovations and thank you for taking the time to write your review."

• Palm Desert condo

  3/5

  I chose this place because it was in the same complex as my friend’s condo. Overall pretty good but could definitely use a refresh, deep cleaning and new pillows on the beds.

  *This review was originally posted on Vrbo

• HUGE DISAPPOINTMENT!

  1/5

  This house was filthy! We could write our names in the dust on the furniture. When we arrived (25 minutes past the check in time of 4p.m.,) there was a handyman working on the molding around the front door! There was lumber, tools, etc., all littering the entry. Took him an hour to clear out. The towels in the linen closet were still damp. I wish I could attach pictures to show the level of dirt in the house. Hopefully, our complaint will help them get a new cleaning crew. The house is definitely dated, but being dirty is a whole different thing.

  *This review was originally posted on Vrbo

  Manager's Response:

  Toni, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - Before your arrival, we sent a handyman to repair the broken kitchen cabinet door plus the front door lock. Due to the front door being over 40 years old, the lock was custom-made and was unreplaceable. What should have been an hour's job, ended up resulting in the entire door being replaced to ensure the safety of our guests to have the ability to lock the door. We sincerely apologize for the dust in the home as our original cleaning crew was out of town and they sent their backup crew to service the home.
  
  - Thanks for your valuable feedback as we continue to improve for future guests!

• DO NOT RENT THIS UNIT -- Filthy

  1/5

  The cleaning staff were just leaving the property when we pulled up. A good sign, I thought. WRONG.The half-empty open bottle of wine on the kitchen counter was the first warning sign.As we wandered through the unit, we noticed many more warning signs:The bed sheets were noticeably wet. The “clean” bath towels hanging up were wetter. I texted the property hostess/contact. Her responses were 1) disbelief and denial, then 2) arguing with me that it wasn’t possible, and then 3) that the cleaning staff were “turning around” – a lie. They never came back.The floors and the carpets and the bathroom rugs had clearly not been vacuumed or even swiffered. Bathroom rugs are dirty.The bedroom carpets are disgusting – clearly haven’t been shampooed in years and years and years.The dishes in the cupboards were not clean – there were bits of food still on some silverware and cooking utensils, and there were lip prints on and dried red wine in the wine glasses.The kitchen drawers were not clean – many crumbs and stray hairs in the drawers.Bathrooms were only nominally clean – stray hair everywhere.The mops were bone dry – not necessarily bad as I would hope for a more sanitary process in a rental unit, like a Swiffer, but still a telling sign.Baseboards have not been touched in a long, long time. I know. It’s a rental. But things are starting to add up.No corners or edges along wall on flooring have basically ever been even vacuumed.No dishcloths, dish drying towels, or kitchen hand towels. Very little dish soap.Lampshades not vacuumed in forever – noticeably dirty.Every single outdoor chair on the patio was ripped – the back webbing was completely separated at the top from the chair.The window ledge of the big main master bedroom window had a solid 1/8” of dirt on it.So by this point, we know what we are in for. And being able-bodied self-sufficient adults and knowing the cavalry is definitely not showing up to help, we did what we had to do. We put the towels and the master bedroom sheets in the clothes dryer (not the spare bedroom sheets – we weren’t going to use that bed and it’s not our job). We bought disinfectant spray cleaner at the grocery store and went to work. I completely disinfected both bathrooms (floors, shower, toilets, sinks). I also did all main floor areas of hard surface flooring with the spray disinfectant and paper towels, on my hands and knees. I tried but couldn’t get the master bedroom window sill remotely clean.My husband disinfected all kitchen counters, the microwave, and the top of the fridge. The fridge was a typical smaller type fridge, and granted most people are not going to see the top of it. But when someone 6’4” rents the place (my husband), he is going to see the filth. And in his opinion, the top of the fridge has not been cleaned since ancient times.Over the course of the next three days, we gradually washed almost all the dishes in the cupboards through the dishwasher. Just kept loading it, running it, and unloading it. That was easier than keeping track of what we had washed and what we hadn’t.We also bought dish drying towels and a scrub pad for doing dishes.Our paperwork indicated there would be additional keys. There were none. The hostess argued with me via text that there was only one key. I texted her a picture of our paperwork indicating otherwise. Magically, she then agreed there were more keys and gave me a list of locations to check. No additional keys.By this time we called the owner and let him know the condition of the unit and everything going on. Not much he could do, but we wanted him to know the absolute filthy condition of the unit so perhaps he might consider changing cleaning companies.And, of course, according to Murphy’s law, we managed to lock ourselves out of the unit. We accidentally left the single key inside and realized it 5 seconds after we shut the locked door behind us. Thankfully it was at 9:00am, and we alerted the hostess and the owner right away. (If it hadn’t happened to us, it was going to happen to some other renter.) The hostess again argued with me, so as usual she was supremely unhelpful. The owner arranged for the handyman to come to get us back inside.We returned to the unit that day around 3:30. No handyman. No extra key. Still locked out. Texted the hostess and the owner. Hostess still unhelpful. I threatened to break in. She magically got cooperative and said she’d check with the handyman. Handyman shows up 20 minutes later. He manages to break in without breaking anything. Well done. However, the front door is original, and no modern lock is going to work. He used a reciprocating saw to saw off the door handles and it takes a few hours to get the lock out and the new one rigged to work for the night. He is a nice young man, but this job was way out of his league. He talks with the owner and they agree a new door needs to be installed.There are other adventures, but this review is already too long. Suffice it to say that the next day the handyman finally shows up around 2:30 and begins to remove the old door and install the new one. We were gone that whole day and returned around 7:30. New door installed – with two cracks in the jambs/headpiece of the pre-hung door caused by the young handyman. We had to help him figure out how the keypad door lock works (we have the same one at home and on my office building). We helped him clean up. Ushered him out around 8:30 pm or so.And everything in the unit was covered in a fine layer of stucco dust from his need to cut the exterior stucco to install the door – the floors, the kitchen and bathroom counters, the furniture, the beds and nightstands, all lampshades, the baseboards (yes, they are now even dirtier than before), the decorative objects, and of course all of the dishes because that stuff creeps everywhere.And here is where we try and fail miserably to clean the unit again – I got out the unit’s vacuum cleaner and fired it up. Nothing happens. I try three other outlets. Nothing. And now, kids, we have at least partly solved the mystery of why the floors were initially so dirty – the unit’s vacuum is dead and the motor doesn’t even turn on. The cleaning company might say they use their own vacuum. That would be a lie. No one vacuumed this unit. Like, ever.There is no way the current cleaning company is up to the job of cleaning this unit after the door installation. The owner needs to hire ServiceMaster and start over with a different regular cleaning company.The owner was nice. The hostess was nice but unhelpful and passive aggressive. DO NOT RENT THIS UNIT. You can do better.

  *This review was originally posted on Vrbo

• Extremely disappointing! Would not recommend!

  1/5

  The cleanliness and preparation of the rental were poor with dirty sheets and no spare linens. Sheet looked slept in with traces of hair all over! The host was unresponsive and unable to provide assistance or resolve the issue. Ended up washing the sheets and towels ourselves and making our own beds. No hand towels were provided and face cloths were dark blue! Wonder why? The dishes, cutlery, and coffee maker were dirty. Lack of basic amenities. The overall condition of the rental was poor, with dirty carpets, saggy mattress, and broken patio furniture. Additionally, the heat was not turned on upon our arrival, making for a cold and uncomfortable first night. Condition of the patio was not at all like shown pictures. Be careful, pictures can be deceiving, everything that we saw first hand and experienced can not be seen in the staged pictures. This rental fell far short of our expectations and did not provide a comfortable or enjoyable vacation experience. The host promised to refund the cleaning fee but that hasn't happened yet and claims the delay is from Airbnb. Will update my review if I do receive the refund.

  Manager's Response:

  Hi Daniel, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We have high standards of hospitality for our property and strive to provide a positive experience to our guests.
  - We aim for transparency and our listing and photos are accurately advertised. For guest use, we provide many essentials that are thoroughly listed under the amenities that can be found in the home. While there is no dish towel, we offer plenty of paper towels for disposal use.
  - The umbrella and patio is not set up each time as the chair pillows are by the door if needed to avoid them wearing out and flying away in the wind.
  - While mattress taste is subjective, we have never received any complaints about this in the past. However, we apologize that you were not completely comfortable and that our specific beds did not suit your personal preferences.
  - Cleanliness is highly important to us and we ensure that prior to every guest arrival, the home is professionally serviced.
  - We wish you had made us aware of any concerns during your stay so we would have had to opportunity to resolve them.
  We truly do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.