Palm Desert Casita w/ Pool < 1 Mi to El Paseo

Reviews

• Great stay

  5/5

  We came here for Coachella. The property is less than a mile walk to the shuttle bus stop and places to eat. The place was nice and clean. The hosts are really kind and friendly. The bed was so comfortable. I would 100% recommend

  *This review was originally posted on Vrbo

• Perfect stay and location

  5/5

  We had a wonderful time in this lovely little casita. Everything we needed for a nice getaway, including the pool! The hosts were wonderful and we had an amazing time.

• A Desert Respite

  5/5

  The hosts, Chuck and Timmie, are among the nicest people you may meet. They were very friendly and accommodating. The Casita is detached drom the main house and provides privacy.

  *This review was originally posted on Vrbo

• A couple little snags...

  4/5

  1. We were advised we were not able to check in early and so we waited until 3 pm as instructed even though we had a birthday party to get to and family we hadn't seen in several years so there was a sense of urgency. There was no one there at 3 pm and no one answered the phone, texts, etc. She was apologetic, however.2. We didn't have hot water for three days. At first we thought we were just impatient waiting, but apparently it was a problem on their end. For $4 you can shower at the City Pool 10 min away. We did.3. The pool, freezing. We chose this b/c we thought we'd have use of the pool. That was our error. The pool is NOT heated in the winter months.4. Privacy all around was an issue. Yes, they live on the property as indicated and you have a side entry but you have to pass by their windows all the time, so your stay will not be private at all. 5. Other than the hot water, the only REAL complaint we have is the sweet husband was constantly going back and forth in front of our french doors and making noises and tasking things. We had to keep the drapes closed most of the time which often made the small space feel claustrophobic. The laundry was also going quite frequently which is connected to your wall on the far side so rest times were not quiet. The string lights on at night late hours were also a problem shining into the casita.6. Other than the things above, the space was clean, the couple was friendly, and if you're ok with a very soft bed, it's golden.

  *This review was originally posted on Vrbo

  Manager's Response:

  BonnieNDave, we want to make vacation rental easy for everyone, and we're sorry if you felt caught off guard. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - We take the accuracy of our listing seriously and verified we do state our pool is not heated and that we the owners, live on-site and may be present during your stay. We apologize if this made you feel uncomfortable. We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs.
  
  - When notified of the hot water issue, we immediately remedied the situation with the hot water tank within 10-15 minutes. When we contacted you to ensure the hot water was working, you indicated you had hot water. We were unaware you did not have continuous hot water throughout your stay.
  
  - We strive to provide all of our guests with a 5-star experience and sincerely apologize that your stay fell short of expectations. We are accustomed to providing 5-star experiences, so this feedback is surprising. We hope to have the opportunity to host you again soon.

• Cozy spot in a great location

  5/5

  My husband and I recently returned from a 12 night stay and the only complaint we had was the weather. Ha! It was unseasonably cold during our visit, but that certainly was no fault of our hosts. Chuck & Timmi are very friendly hosts and made us feel right at home. At the last minute we had an issue with our dog sitter and they graciously allowed us to bring our pup along too. The unit out back is immaculate and has many extras to make your stay feel special including fresh flowers, snacks and waters. There are lots of clean white towels, silver wear, paper towels, dish soap, nice tv and a comfy bed. The location is super close to El Paseo. It was too cold during our stay, but the swimming pool is right outside the door. One last comment is the neighborhood is super quiet too.