Quiet Home w/ Deck & Mtn Views ~ 3 Mi to Prescott

Reviews

• Home away from home

  5/5

  Nice quiet home. We had a really nice day. We loved barbecuing out on the deck and we played cards. Very nice time.

• Our stay

  4/5

  Every thing was great except there is not enough light in the living room for reading. There is one table light & the shade has to be removed to read. It needs a couple of floor lamps or some hanging lamps. The picture on the tv wasn't clear & hard to understand the words because the streaming was slow. There was a Keurig coffee maker but no regular coffee maker when we got there but Helen the cleaning lady did bring us one the next day. We did like the porch.

  *This review was originally posted on Vrbo

• No cable tv, toaster didn't work and very few outlets for charging

  3/5

  It was okay

  *This review was originally posted on Vrbo

  Manager's Response:

  Russell, thanks for providing feedback on your stay at this property. We value your suggestions as we continue to improve this listing! The owner would like to clarify that although there is no cable, the TV setup includes Hulu, Disney, and ESPN+ and can also provide news updates via Google. They have ordered a new toaster and there are USB ports in both bedrooms. The homeowner does all they can to make it the best possible stay, and we look forward to this property hosting many satisfied guests! Best, the Evolve Team

• Quite a Few Issues.....

  2/5

  Thumb Butte Vacation Rental Issues Initially booked through Trip Advisor (charged $1642.06) but then was sent email the unit would not be ready the day I wanted and gave me a link to rebook. This took me to Evolve Vacation Rentals which I then reserved the unit for check in that next day and was charged an additional approx. $1542 plus some change. I contacted Evolve and that double billing issue was resolved within a week. We then extended our stay from 2 weeks to 4 weeks (we were between residences) for a grand total of $2400 for those 30 days; I made this agreement with the property owner and he approved it with Evolve. However, due to numerous issues with the property (see below), there was also a mold issue. I have terminal cancer and mold is very dangerous to me. I contacted both the owner and Evolve to let them know we were leaving a week early and sent them a list of issues and pictures of the mold. I asked for a refund of $600 for the 7 days not used. I have been back and forth with Evolve now for a week with nothing being done. **Mold in the bathroom around two areas of the tub. 1. 2 dirty baking pans 2. Toaster is filthy 3. H2O heater is too small to fill the bathtub and tub does not seal right 4. Ignitor switch on patio heater does not work 5. Defective propane tank-leaks and cannot be refilled 6. Grill does not light properly and was dirty 7. Teflon pans are flaking very dangerous to cook with 8. Really need an electrical outlet in bathrooms 9. Stove is not level 10. Kitchen table and chairs really are too big for the space 11. The kitchen pots, pans and baking dishes were all crammed in with no organization. I did organize

  *This review was originally posted on TripAdvisor for a stay in January 2020

  Manager's Response:

  Lisa, we're sorry that your stay fell short of your expectations. The homeowner takes the cleanliness and safety of their home very seriously and has confirmed that the property does not have any mold. The owner wishes that you had let them know of your concerns as they arose, they would have been happy to have the opportunity to make things right to ensure that you had a comfortable stay. They have shared your feedback regarding the baking pans and toaster with their cleaning company to ensure that this is resolved. They also plan to look into your concerns with the grill to ensure that it is in working condition. As vacation homes cannot be rented again at the last minute as hotels can, we do employ a strict policy regarding refunds outlined at the time of securing a booking. As is evidenced by the many great reviews, these owners are accustomed to providing five-star experiences, and we feel confident that future guests will be delighted. Best, the Evolve Team

• Great week

  4/5

  We enjoyed our time here.

  *This review was originally posted on Vrbo