White Mountain Retreat, 29 Mi to Sunrise Park

Reviews

• Great Place however we stayed cold at nights while we slept

  3/5

  Everything about this property was great except the heater situation. With a 2 year old who doesn't keep clothes or blankets on I need a warm house. With the thermostat that has settings set to go back to 56 every 2 hours it was a rough couple of nights for us. Cold family and cold and fussy baby was not fun. Heat does turn yes, but settings don't allow it to stay the temp to keep warm. Its like fighting with the thermostat all night. Hopefully owner can get settings changed so no one else has an uncomfortable stay. Also does have pellet stove and a tiny space heater in closet but don't feel safe with small children leaving these things on at night. Heat from heater would have been best for us.

  *This review was originally posted on Vrbo

• Cozy Comfort in the Pines

  5/5

  If you are looking for a super clean, comfortable place with all the amenities in the Pinetop Country Club area, you will love this rental. It is surrounded by pine trees in that area and is beautiful and cooler too. Nice back and front porch for sitting or eating outside; a pool table inside which was alot of fun. Plenty of towels; bathroom & kitchen supplies and ceiling fans in most of the rooms. We especially appreciated the quick response from the owner whenever we had to send her a text. Would stay there again. Thanks

  *This review was originally posted on Vrbo

• Anonymous

  1/5

  The AC was not working when we arrived at 3:30 it was very hot inside the home. We contacted the owner immediately she said there was nothing she could do about it until the next day. She knew we had 4 children under the age of 3. We all had a miserable night with no sleep. She could have contacted a 24/7 AC service company but choose not to. The repair guys didn’t get it fixed untill 6:00 pm the next evening. We had to drive the kids around in the air conditioned car for them to sleep the next day. I do understand things happen but there was absolutely no apology, compassion or compensation for our situation especially when it involved small children. My son is very mechanical took photos and explained to her what he thought the problem might be but she was rude to him during their conversation. She said she would credit us the remaining nights if we didn’t want to stay there but was charging us full price for the first miserable night. The front door lock keypad never worked. We would have to contact her to let us in. We were excited about the fenced back yard but all it was was sharp cinder rock which was obviously impossible for toddlers and babies to play on. All I wanted to do was take my kids and grandkids to the mountains to cool off and get out of the extreme heat in Phx. Considering our experience I unfortunately find it impossible to give a good review.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owners: "Unfortunately, as much as we try to prevent any inconvenience to our guests, things can still break outside of our control. We did call many 24/7 AC service repair companies and none but the one we did finally get to come out were available. 24/7 in a small town does not always mean 24/7.
  The overnight temperature in Pinetop is in the 50’s, all windows are screened, and there are ceiling fans in all rooms but one. We recommend that our guests leave the screened windows open and the fans on, and there is no problem cooling down the house when this method is used. We are sorry it was too hot for your preferences. We did offer to buy floor fans for that first night and you said none of the three adults were able to get them. We did offer again the next day and you did go pick them up.
  The front door code did work and we have the record of the activity that shows us you were able to use it throughout your stay without a problem. We offered multiple times to give you a refund for your remaining stay and you refused. There are pictures of the backyard posted so we are sorry you had a different idea of what you were expecting. We tried everything we could to accommodate you and your group."

• As advertised

  5/5

  Great VRBO hostess. A beautiful property in such a peaceful area. So quiet. Slept like a baby. I would definitely rent this place again.

  *This review was originally posted on Vrbo

• Great Place in Pinetop

  5/5

  Wonderful place!! Perfect for our group to get away.

  *This review was originally posted on Vrbo