Pinetop Family Home: 11 Miles to Rainbow Lake!

Reviews

• Great Cabin

  5/5

  It’s a great place to stay at , lots of privacy since there is a National Park in the back yard 👍😊

• Wonderful stay

  5/5

  We absolutely loved our stay here. The location of this property is beyond stunning, and you feel almost secluded, there are properties on either side, however zero properties behind you, just an abundance of beautiful trees. We love being outdoors and a huge bonus is a walking/hiking trail right behind the house, literal entrance to this. Easy walk, me and my kiddos walked this 3 times a day, early morning, lunch, and evenings. The cabin is very welcoming and we felt right at home. Loved that the wood for both fire places is provided. Another bonus is that the yard is fenced in, never had to worry about our dog or kids, they were free to roam out back whenever they wanted and we could see them from the windows. Never thought I would need to fire places but believe me when I say we LOVED it!! The most beautiful location inside the cabin and outside, we will 100% come back again, and hopefully sometime when it snows. Thank you for welcoming my family to your beautiful cabin. Melissa

  *This review was originally posted on Vrbo

• No toilet paper :(

  3/5

  The cabin was cleaned only on the surface. I cleaned out the refrigerator of expired/old food. The refrigerator and freezer needed to be cleaned. There was so much dust and a lot of debris on the floor. The fire places were not cleaned out which made the place smell like smoke. And we ran out of toilet paper. I had to go buy some. The hostess, however, was very understanding and refunded some $ back to me.

  *This review was originally posted on Vrbo

• It probably was nice

  3/5

  It probably was nice Just had a hard time checking in

  *This review was originally posted on Vrbo

  Manager's Response:

  Derrick, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  "Derrick, we are sorry that you had issues checking into our home.
  
  - The lock instructions are on the lock itself. We also make sure to send all guests the code to get in. Worst-case scenario, there is also a phone number to call to get a backup key to get in, if necessary.
  - Additionally, we have a hidden key in the event that it is ever needed! We understand how this can be a bit tricky for our guests to understand.
  - We will address this issue and look into changing the lock or coming up with an easier alternative for our future guests.
  
  We thank you for your feedback as it is always appreciated and helps us improve."

• ok

  3/5

  Property was ok. Nothing special. Kitchen was extremely small and the only place to eat was the kitchen island. Master shower was very small as well. Property was next to the National Forest access so you would hear all the traffic entering the forest from 6am past midnight.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kenneth, we’re sorry your stay fell short of expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  -We always look to provide guests with the best experience at our home
  The photos depict the listing accurately so the guests can decide before booking if the style matches their preferences.
  -We strive to make our house as comfortable as possible for our guests, the kitchen is residential for the cabin and was remodeled and designed so guests can enjoy the beautiful surrounding and relaxing appeal
  -The charm of the property is its location surrounded by the beautiful National Forest, the noise is natural during certain times, however, we're sorry if this impacted your stay
  We do all we can to make the best possible stay, and we look forward to hosting you again and future satisfied guests!