Updated Phoenix Desert Gem w/ Yard + Hot Tub!

Reviews

• Amazing home

  5/5

  This house has everything you need to cook, relax, and have fun! We enjoyed the hot tub on the cooler days/nights, appreciated the extra blankets, the kitchen was very well stocked for cooking, the large couch was perfect for hanging out, and the outdoor space can’t be beat. We highly recommend this home!!

• 1/5

  This home needs new cleaners and an honest pool guy. We first showed up without a code to the house and had to call to get it. Then to realize the "cleaners" left the door wide open. The air fryer and BBQ were gross and someone's eyelash was on the counter. They left us with no paper towels, dish cloths or even any trash bags so we had to reuse trash bags the whole time. The people live on the property which I thought was against vrbo. They waited for us to leave to do what they want without our knowledge on the property with all our stuff in the house. There was an air hose sticking out the garage and when we came back it was gone showed us they were there. Lots of their outside pool and spa equipment is not maintained well and broken. They blamed us for a broken hose when we didn't do it. But they left a broken pool vacuum hose on the bottom of the pool which is very dangerous sucking water for someone to get hurt. Thankfully my kids wear floaters and can't get to the bottom of the pool but i said something they got scared and wouldn't get back in the pool so i safely removed it so in case my 70 year old in laws wouldnt get hurt. They put some chemical in the spa while we were gone and it made it bubble without our knowledge- scared me when again my Littles went in and I had no idea they came over or what chemical would bubble. I would have loved a notice. The neighbors took pictures of our 70 year old aunt and uncle to coming over to visit. I was very uncomfortable in this house. Felt like a criminal- we are an honest house and would have fixed anything we would have done if we did it. We respect people's properties when using vrbo. But renter beware. No wonder this place had 0 reviews.

  *This review was originally posted on Vrbo

  Manager's Response:

  Meagan, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  -We've confirmed that the pre-stay email was sent to you before your arrival, which included detailed check-in instructions and other information about the property. We encourage guests to check their email and spam folders
  -We will address your cleanliness concerns with the cleaning company so this issue does not affect future guests. Thank you for bringing this to our attention. As is standard in the vacation rental industry, the owner provides a starter amount of toiletries and other essentials, we will connect with the cleaning team to find out what happened
  -A part of the property that is off-limits to guests had a trailer, the trailer was picked up during your stay and we were sure to inform you of this promptly. We're sorry if this caught you off guard. As we respect our guest's privacy we would never enter the home without permission
  -We sincerely apologize for the issues you experienced with the pool, our management company ensures all amenities are working before every guest's arrival. And we are confident there were no issues prior to your arrival
  -Although we work hard to provide a great environment for all guests, external factors like the neighbors are simply out of our control. We have never experienced issues like this either before your stay or since
  While we do regret our home was not up to your expectations, we are happy to report that no issues were reported by the guests who stayed the following weekend. Please know that our guests are our top priority, and we want everyone who stays with us to have a relaxed, fun, and enjoyable stay in beautiful Phoenix!

• Amazing house

  5/5

  We were in town for spring break and could not have asked for a better stay! The house has literally everything you could need for a relaxing vacation in the desert. The pool was fabulous during the day and the hot tub was amazing for relaxing in the evening and watching the stars at night. There were hiking and biking trails nearby and the owners have great restaurant suggestions, as well. We only had a small group, but this house could easily accommodate more - and pretty much being on one level would make getting around easy for folks of all ages.

  *This review was originally posted on Vrbo

• Fabulous home !!

  5/5

  This house had literally everything we needed for a fantastic week in the desert. The house, itself, was really big and spaced out well - the bedrooms and bathrooms were large and well equipped. The common rooms had lots of space and there was still space if you wanted some privacy. The highlight, however, was the backyard - the pool was a great size with lovely stairs to sit and enjoy a drink. The hot tub was perfect in the evening and fantastic for star watching at night. The outside seating was perfect and the outside fireplace was such a treat.

  You can tell that the owners really put a lot of thought and effort into thinking of everything to make this house a home. And their restaurant and hiking suggestions were super helpful and spot on!

• Excellent Vacation Home!

  5/5

  Our group had four adults and three kids. The house was clean, spacious, and very comfortable. The backyard is amazing and has a pool, hot tub, volleyball court, and heaters for cool nights. All are clean and well maintained. The location is nice, we enjoyed visiting nearby Cave Creek. It's about 10-15 minutes to grocery stores and restaurants, but an easy drive.