'Red Rox' Phoenix Condo w/ Patio ~ 3 Mi to Airport

Reviews

• Great stay!

  5/5

  We came down to enjoy Spring Training and a little warm weather. The property was close to everything!

  *This review was originally posted on Vrbo

• Central Location, nice property

  5/5

  We loved our location in Phoenix - next to the botanic garden and the zoo, and near a park with short hikes. It was 15 minutes to several other neighborhoods where we enjoyed restaurants and visiting friends. Also very convenient for Cubs spring training. The property was clean and comfortable. The pool and hot tub were crowded, but a range of people enjoying (families, children, seniors and younger adult groups). Overall, a great place from which to enjoy Phoenix.

  *This review was originally posted on Vrbo

• Nice but expensive

  5/5

  The unit was pretty much as the pictures showed and very well appointed, but pretty expensive for a 13 day stay. Location was very close to the some of the top Phoenix attractions: Zoo, hole in the rock and botanic gardens. The owner was very responsive to a small problem we had, the television system was challanging for a couple of senior citizens.

  *This review was originally posted on Vrbo

• Accomodations

  5/5

  Very nice condo. However, the bed was very uncomfortable. Maybe a new mattress? Otherwise, everything was okay. It was a nice “home away from home”

  *This review was originally posted on Vrbo

• Unable to cancel 2.5 months in advance

  3/5

  I found out that my siblings weren’t coming with me so I no longer needed a 2 bed/2 bath. I tried to cancel back in August (2.5 months before my stay) and I wouldn’t have gotten refunded. The place was nice and mostly clean. The tv is old and slow. There is also no drain in the nice jetted tub so only showers can be taken. There was also a list of items that needed to be done prior to checking out (taking off bed sheets, running dishwasher, taking out trash) and it makes me wonder why there’s a cleaning fee if I’m doing part of the cleaning. It was a very large amount of money spent for the property to also have to do precleaning. Would not stay at the property again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Patsie, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. While we, unfortunately, were unable to find your request to cancel from August, we wish you would have reached out to us directly upon being denied as our policy would have allowed a cancellation at that time. We've passed your feedback to the owners who would like to share the following:
  -While we were unaware the master bath's drain stopper was missing, this has been replaced so guests can enjoy a relaxing soak
  -Our departure instructions are standard for the vacation rental industry, and our cleaning team works hard to ensure the house is sanitized and ready for your visit!
  We’d love the chance to provide you with a truly 5-star travel experience, so please let us know if there’s anything we can do to help the next time that you book a vacation rental - we're here by phone 24/7!