Bullhead City Home < 2 Mi to Colorado River!

Reviews

• I hate to conplain

  3/5

  I messaged management several times through the VRBO app and did not receive a single response. Our cars were broken into and the garbage can had been accidentally tossed into the garbage truck by the garbage truck so we had no receptacle for trash. I asked for security camera footage for the break in but no response. There were things broken, or poorly put back together which subsequently broke during my stay. The rental process was super easy, the house was very dated and there's no washer or dryer which I didn't catch so that's on me. But super inconvenient. No mixing bowls, its not a house you can really cook or bake in. Needs windows treatments, like blinds or curtains. The ones there are not very covering. I appreciate the rental and the price but I'm sorry I couldn't recommend this place for someone else.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi John, we want to make vacation rental easy for everyone, and we're truly sorry that you experienced some issues during your stay. As soon as we received your messages, we emailed you back immediately to resolve these issues. We also provided the local Guest Contact's information for assistance, and we're sorry to hear you did not see our messages. Additionally, we have also shared your feedback with the homeowner, and they'd like to clarify that the curtains are as advertised on the listing, and as you mentioned in your review, there's no washer and dryer. We also reviewed the security camera footage, and there's no evidence of car break-ins. We're also sorry to hear that the garbage collector accidentally took the trash can.
  Thanks again for taking the time to share your feedback.