Lakefront Hot Springs Condo w/ Balcony + Boat Slip

Reviews

• A Summers-Only Condo

  2/5

  We did not enjoy our stay. First, we did not receive an email with check-in instructions; after 4:30PM I had to call Evolve and finally reached someone who could provide them. When we did check in, the unit was cold -- 60 deg. The HVAC had difficulty warming the unit; we went to dinner and returned 3 hours later to find the temperature inside had increased only to 66 deg. It was impossible to get the inside temp above 70 the entire stay. Perhaps the capacity of the A/C is better, but this unit should not be rented out during cool/cold weather months.The floors were dirty/dusty; I ran the vacuum shortly after arrival to sweep up dead bugs. There was no shampoo or bar soap in either bathroom. There were no hangers in any of the closets. And finally, a construction crew started working inside a neighboring unit at 7AM making considerable noise. We left a day early.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jim, the homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following: We truly have high standards of hospitality for our property and strive to provide an exceptional experience to our guests.
  - Communication is highly important to us and it is documented that 3 days before your arrival, you were sent the pre-stay email to the email on file.
  - We were never notified that there was any issue during your stay. If you would have reached out to us, immediate action would have been taken to address the concerns.
  - The heat and AC units are checked and serviced regularly. We have never had any problems with those appliances before. The thermostat is electronic and we can monitor the temperature on an app on our phone. As an additional source of heating, we do have a fireplace that is in working order.
  - We value the condition and cleanliness of the home. We have an excellent and professional cleaning staff that thoroughly services the condo efficiently.
  - As is standard in the vacation rental industry, we provide a starter amount of toiletries and other essentials for guest use. We do have a few hangers but that is not something that we provide or have provided in the past.
  - We try our best to provide a great environment for guests, but sometimes external factors like construction going on in a neighbor's unit are simply out of our control. If we were aware of it, we would have passed along the information.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Great and clean

  5/5

  Spacious, clean, great for a weekend getaway!!

  *This review was originally posted on Vrbo

• Clean and spacious.

  3/5

  And convenient to the things we came to do.

  Manager's Response:

  From the owner: "Thank you for your kind words, Dawn. It was a pleasure hosting you and your family and I hope we get the chance again. If there is anything we can do to provide a 5-star experience, please don't hesitate to reach out!"

• Close and Convenient

  5/5

  This was great for our weekend away. The bottom floor was very convenient with parking right outside the front door. Only 10 min from Oaklawn and a great Mexican restaurant almost next door. The new docks are also going to be amazing once they are finished.

• Great location

  5/5

  Enjoy the location and condo!

  *This review was originally posted on Vrbo