Retreat on Lake Hamilton w/ Sunroom & Dock!

Reviews

• Disappointed

  3/5

  Property was as described, maintains was subpar, gutters were stopped up and leaking everywhere, outdoor patio shades were broken, the remote for the fan in the sun room did not work and the fan was on full blast and could not use the light - called the contact and he only responded by text that the remote was in a drawer, texted him again that the remote did not work and he never responded! Had to put batteries in the wall heater in the sun room, thermal-couple needs to be replaced in the wall heat in the master bathroom. No iron, not enough bathroom linen. I'm not sure I will use your services again if some compensation is considered.

• A home away from home!

  5/5

  House was very relaxing and exactly what we needed. The lake access/dock was convenient for our boat and just to let the kids swim! Owners did not bother us one bit our entire stay. Everything went smoothly would 10/10 recommend!

  *This review was originally posted on Vrbo

• Family vacation

  5/5

  Absolutely loved our stay! The jets in the jacuzzi tub were not very strong but the whole house seemed to have low water pressure so i am sure that was all it was. We still enjoyed it. Our 6 yr old loved it. It was such a quiet location and so pretty. And we loved the ducks. We didn't catch any fish but it was nice to set on dock with a pole.

  *This review was originally posted on Vrbo

• Dirty and not well equipped

  3/5

  Although we made the best of it, this property was a disappointment. The house was so dirty we don’t think any cleaning was done. We had to go to the store to buy cleaning supplies because they has none and immediately cleaned the bathrooms and kitchen. One of the bedspreads had a stain on it. I didn’t feel comfortable using anything without washing it. Shower didn’t drain well. The living room had two couches but no coffee table which meant we couldn’t easily play games or anything and because it was so dirty didn’t want to sit on the floor. Outdoor furniture was dirty and we had to wipe down quite a bit to sit on it. The location was great but as one family member said “it was a view of a skinny lake”. We did make the best of it but it was just disappointing how much we paid walking into a house that was so dirty.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Gitta, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously.
  - We followed up with the homeowner, who was surprised by your feedback, as the home is always professionally cleaned before each stay.
  - Their property manager did not hear from you regarding these concerns, but they would have been happy to send the cleaning team out to reclean if needed.
  - The owner let us know that they would ensure the property manager's contact information is prominently displayed onsite, so that future guests know they can reach out during their stay if any concerns arise.
  Thanks for letting us know about your experience. We are confident that future guests will find this home clean and comfortable!

• Private home near water.

  5/5

  This was a great property for our family. Easy to get to freeway when needed. Not to far from grocery store or dining. Relaxing.

  *This review was originally posted on Vrbo