Pet Friendly Anchorage Retreat w/ Deck & Yard

Reviews

• Very nice…..But??

  3/5

  Property was clean and nice. However, they ask you to try and leave it clean which is more than reasonable but there are absolutely know cleaning supplies. No broom, dust pan, any type of mop, paper towel roll, rags or cleaning cloths, sprays etc. someone staying one night that might be ok, but we stayed four and a half days with kids aand the floors got to be a mess and nothing to sweep up or clean anything! I Called local manager Mike and politely asked how were we supposed to clean up spills, dirt on floors (no carpets) etc. but Mike was not interested in hearing from me in any way. He said he would drop a broom off but never showed or called. At one point during the call I had to ask him if he was still on the line. Not the experience Our family was looking for. So easy to remedy but no luck! One other thing of concern was there is a 6-8 inch water service pipe with the metal water cap sticking straight up in the driveway. Our car would have hit it if I would not have noticed it and hit my brakes driving into the driveway. Real dangerous and could some major damage to your car. The BBQ ‘s propane lasted one nights cooking and ran out as we were cooking the next night. Pros, the house had been recently upgraded and was spacious, beds comfortable, washer/dryer great , kitchen adequately supplied other than know toaster.. we liked the house except for notes above that would be so easy to remedy. Sorry, but Not sure I would stay again

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Anonymous, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We're pleased to hear that you enjoyed your overall stay and that our home met your expectations. There was a water shutoff valve pipe which has now been repaired, that we had been waiting to be fixed by the municipality that took them over a month, we're sorry that this caught you off guard and grateful that you did not do any damage to your car.
  - I have since talked with Mike and instructed that a broom be left out for our guests to use during their stay.
  We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

• Father’s Day

  4/5

  House was wonderful all wooden floors but no mail or broom access

  *This review was originally posted on Vrbo